At Greenbill we are fanatical about our support network and provide hands on technical expertise for every one of our clients. If there is any question or concern email us and we will respond. Our support methods include, email, phone and online technical assistance. For any and all support issues please send email to Greenbill@9ci.com.
When contacting Greenbill Product Support by email please make sure you can provide as much of the following information as possible:
- Your full contact details; this should include name, address, telephone number and email address.
- Greenbill Customer Number.
- Your computer specification; this should include Processor type, processor speed, amount of memory, and Internet connection type.
- Operating system Greenbill is being used on, e.g. Windows XP.
- Browser and Version, e.g. Internet Explorer 7.0, Firefox 3.0.
- Detailed description of the issue.
- When the issue was first noticed.
- A screen shot, if possible of the issue to detail operations effected.
- A detail of how to replicate the issue.
At Greenbill we take great pride in the quality and level of product support we provide to all our Clients. Our goal is to continually provide product support that is second to none.
The Greenbill Team.
